Entry-Level Remote Monitoring & Management (RMM) Technician

APPLICATION PROCESS

Email Word/pdf format cover letter and resume to: HR@realtime-it.com
Please include verifiable professional and personal references.

*Hiring for all positions at RealTime LLC is contingent upon successfully passing a background check, credit check, and drug test. Some positions require possessing and maintaining a valid driver’s license and providing proof of insurance upon request.

NO PHONE CALLS ACCEPTED; email qualified resumes only.

Entry-Level Remote Monitoring & Management (RMM) Technician

FULL-TIME

40hr week/in office

POSTED: 05/11/2026

Entry-Level Remote Monitoring & Management (RMM) Technician

Department: Automations Department
Location: In-Office
Schedule: Full-Time, 40 Hours per Week

Position Overview

We are looking for a detail-oriented RMM Administrator to be a caretaker of our various Remote Monitoring and Management applications. Ensuring our endpoints are healthy, our patches are current, and our automation is automating.  This position is currently repetitive handling the <5% where automation fails.  In addition, the position has primary responsibility for several RMM applications; of which you will be the lead engineer.  The RMM Technician will also be liaison to clients and our internal IT groups for their automation needs.

Key Responsibilities

  • Monitor client systems, servers, and workstations using Remote Monitoring & Management (RMM) tools

  • Assist with application management tasks including software installation, updates, troubleshooting, and maintenance

  • Utilize ConnectWise Automate to monitor alerts, deploy software, and support automation workflows

  • Respond to system alerts and service tickets in a timely manner

  • Perform routine maintenance tasks such as patch management and system health checks

  • Document troubleshooting steps, procedures, and resolutions accurately

  • Escalate complex technical issues to senior technicians or engineers when necessary

  • Support automation projects and process improvement initiatives within the Automations Department

  • Maintain a high level of customer service and professionalism

Required Qualifications

  • 1–3 years of IT experience: Ideally in a Help Desk or Junior Admin capacity.

  • Platform Familiarity: Prior experience with tools like ConnectWise Automate, DattoRMM, NinjaOne, or Kaseya is a huge plus.

  • The "Scripter" Mindset: A basic understanding of PowerShell or similar scripting languages.  Interest or experience in application management and IT automation.  You don't need to be a developer, but you should know how to Google a script and edit it without breaking the world.

Preferred Qualifications

  • Associate degree, technical certification, or coursework in Information Technology or related field

  • Internship, help desk, or technical support experience preferred but not required

  • Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP

  • Exposure to scripting or automation tools is a plus

Work Environment

  • Full-time, in-office position (40 hours per week)

  • Reports directly to the Automations Manager

  • Training and mentorship provided

  • Opportunity for growth within IT automation services

 

COMPANY CULTURE

We believe that you should enjoy work and like your coworkers. We make every opportunity to break bread together including Chick-Fil-A Fridays! If you fit the description we’re looking for, then you’ll find a place where you can embrace your personality and thrive in an environment that understands work/life balance. We understand that people that enjoy their workplace produce greater results.

Realtime is the premier Managed Services Provider in the Southeastern US. We provide Information Technology Management, Service Desk Support, Strategic Direction, Audit, and Compliance support--under contract and on a consultative basis for SMBs anywhere in the country, but our focus is primarily on Southern Alabama and the Panhandle of Florida. RealTime has customers operating in twelve states.

Candidate must pass background, credit check, and drug screen. Valid driver’s license required and proof of auto insurance will be required.

HOW DO WE HIRE GREAT PEOPLE?

We believe in matching the right people for the right role. Once you’ve applied for a position, we will review your resume and application.  As part of our selection, onboarding, and development process, we use tools to help us better match candidates with our roles.

If we see a match with your skills, we will reach out to you to schedule time to talk so that we can learn more about you and you can learn about us. Only those candidates selected for further consideration will be contacted directly.

Candidate must pass background, credit checks, and drug tests; possess and maintain a valid driver’s license, and provide proof of insurance upon request.

APPLICATION PROCESS

Email Word/pdf format cover letter and resume to: HR@realtime-it.com
Please include verifiable professional and personal references.