IT TECHNICIAN

Location: Orlando, FL

APPLICATION PROCESS

Email Word/pdf format cover letter and resume to: HR@realtime-it.com
Please include verifiable professional and personal references.

*Hiring for all positions at RealTime LLC is contingent upon successfully passing a background check, credit check, and drug test. Some positions require possessing and maintaining a valid driver’s license and providing proof of insurance upon request.

NO PHONE CALLS ACCEPTED; email qualified resumes only.

IT Technician

Orlando, FL Location

FULL-TIME
POSTED: 09/03/2025

This position is for a full-time Level 1 onsite technical support representative for our MSP, serving the HQ and remote offices of one of our customers in Orlando, FL near the Orlando International Airport.

Core job functions:

  • Support & Troubleshooting: Provide timely support for requests via ticketing system, phone, in-person, or scheduled projects; resolve issues remotely, on-site, or by guiding end-users; escalate to vendors when needed.

  • Systems & Administration: L1 Management of onsite desktops, MS 365, Entra ID, AVD, SaaS apps, and peripherals; perform user/account administration, permission changes, and software/hardware installations and upgrades as part of assigned projects.

  • Documentation & Compliance: Accurately record all requests, time entries, and resolutions in approved systems; follow established tools and processes.

  • Collaboration & Communication: Work with colleagues, vendors, and back-office MSP staff on complex issues; coordinate hardware repairs; communicate clearly with all organizational levels.

  • Team Contribution: Actively support team growth and success.

Skills:

  • Windows Desktop and Server Operating Systems

  • Microsoft 365, Entra ID, AVD

  • Network Administration, Active Directory, and domain account management

  • Local and network printing

  • Remote support of servers and workstations

  • Support of various enterprise client/server applications

  • Thin clients, remote desktop, remote access

  • Working with help desk, asset management, and remote monitoring applications

  • Enterprise communications applications

  • Familiar with iOS and Android

  • Professional, personable, presentable, and flexible

  • MS Office suite experience, including Outlook and Visio

Requirements:

  • Prefer 1-2 years of experience supporting and implementing networked computer systems in a business environment.

  • Excellent Customer Service focus, and communication skills via phone, email, and in person.

  • Ability to work alone and in a team environment.

  • Excellent analytical and troubleshooting skills.

  • Demonstrated ability to quickly learn new applications, systems, and requirements.

  • Understanding of call flow process, call handling, call priorities, and service level agreements.

  • Maintain and update documentation of issues, applications, and systems as these occur.

  • Knowledge of Windows-based server and desktop operating systems.

  • Maintain regular, timely contact with Service Manager, ISP and vendors in support of clients and their systems.

  • Ability to understand customer needs and to initiate and implement strategies to address them as well as communicate the technical information effectively and politely to non-technicians.

  • The desire to become an immediate contributor to our customers’ success.

  • Must be able to lift 50 lbs.

  • One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like.

  • Firewall, Router, and VMWare experience

COMPANY CULTURE

RealTime is the premier Managed Services Provider in the Southeastern US. We provide Information Technology Management, Service Desk Support, Strategic Direction, Audit, and Compliance support--under contract and on a consultative basis for SMBs anywhere in the country, but our focus is primarily on Southern Alabama and the Panhandle of Florida. RealTime has customers operating in twelve states.

Candidate must pass background, credit check, and drug screen. Valid driver’s license required and proof of auto insurance will be required.

HOW DO WE HIRE GREAT PEOPLE?

We believe in matching the right people for the right role. Once you’ve applied for a position, we will review your resume and application.  As part of our selection, onboarding, and development process, we use tools to help us better match candidates with our roles.

If we see a match with your skills, we will reach out to you to schedule time to talk so that we can learn more about you and you can learn about us. Only those candidates selected for further consideration will be contacted directly.

Candidate must pass background, credit checks, and drug tests; possess and maintain a valid driver’s license, and provide proof of insurance upon request.

APPLICATION PROCESS

Email Word/pdf format cover letter and resume to: HR@realtime-it.com
Please include verifiable professional and personal references.