OPERATIONS TECHNICIAN
APPLICATION PROCESS
Email Word/pdf format cover letter and resume to: HR@realtime-it.com
Please include verifiable professional and personal references.
Primary roles:
DATA INTEGRITY
Day to day backup management
-Status reporting of all backups. Include servers or clients who do not use our backup services for visibility
-Other reporting as directed by management
Backup repairs/troubleshooting
Backup integrity checks
Restoration testing
Restoration of files/servers locally and in the cloud
Backup alignment
-Are we backing up all servers? Can we automate this?
-Exceptions?
-All Drives on all servers?
Documentation of backed up systems, applications used
Maintain/create policies related to data integrity
Evaluate performance of backups and restoration tests. Recommend improvements.
Quote/Spec new backups for new and existing clients and properly size the local/cloud resources to meet client needs.
Match RPO/RTO to current backup operations and adjust as necessary. Notify management where there is misalignment.
SECURITY MANAGEMENT
Manage and execute on all filter adjustment requests
-Email filters
-Web content filters
-DNS Filters
-Endpoint protection
Update policies and procedures related to filter management
Cynet triage and response?
Review security incidents
Maintain process documents related to the various parts of the overall security solution for Realtime and it’s clients.
TROUBLESHOOTING
Work with vendors to rapidly restore services related to these and other duties.
REQUIREMENTS
5+ years’ experience in IT
Solid technical background with service desk experience.
Customer-service oriented with a problem-solving attitude.
Excellent written and verbal communications skills.
Team management skills.
BS degree in Business, Computer Science, Information Technology or relevant field a plus.
IT/PM certifications a plus.
REALTIME IT COMPANY CULTURE
We believe that you should enjoy work and like your coworkers. We make every opportunity to break-bread together, Chick-Fil-A Fridays and sometimes Family outings. We work hard but play harder! If you fit the description we’re looking for, then you’ll find a place that you can embrace your personality and thrive in an environment that understands work/life balance. We understand that people that enjoy their workplace produce greater results.
Realtime is the premier Managed Services Provider in the Southeastern US. We provide Information Technology Management, Service Desk Support, Strategic Direction, Audit and Compliance support--under contract and on a consultative basis for SMB’s anywhere in the country, but our focus is primarily Southern Alabama and the Panhandle of Florida. RealTime has customers operating in twelve states.
Candidate must pass background, credit check and drug screen. Valid driver’s license required and proof of auto insurance will be required.
HOW DO WE HIRE GREAT PEOPLE?
We believe in matching the right people for the right role. Once you’ve applied for a position, we will review your resume and application. As part of our selection, onboarding and development process, we use tools to help us better match candidates with our roles.
If we see a match with your skills, we will reach out to you to schedule time to talk so that we can learn more about you and you can learn about us. Only those candidates selected for further consideration will be contacted directly. We will request that you take a personality profile test; this simple test helps us to select the right candidate. We believe in investing in our employees and that starts from the very beginning.
APPLICATION PROCESS
Email Word/pdf format cover letter and resume to: HR@realtime-it.com
Please include verifiable professional and personal references.