Field Services Technician

Field Services Technician

Reports to: Field Services Manager
Full Time, Hourly

POSTED: 10/05/2025

CORE JOB FUNCTIONS

  • Deliver prompt, courteous and efficient customer service in person, over the phone, via email or chat.

  • Respond to in person, phone, and email requests from clients courteously.

  • Accurately document support requests as they arrive within the ticketing system. Properly categorize the requests and confirm contact and issue details.

  • Coordinate with third parties on repairs as needed.

  • Warranty hardware repairs with vendors.

  • ISP’s for communications issues.

  • Update customer documentation.

  • Escalate issues promptly.

  • Other duties as you acquire necessary experience or are assigned by your supervisor.

     

    SKILLS

  • Basically knowledge of pulling network and installing drops.

  • Excellent customer service skills, in person and over the phone.

  • Some familiarity or training with some or all of the following: 

  • Current and recent Windows Desktop and Server operating systems.

  • Local and network printing.

  • Local area networks.

  •  Some experience with MAC OS, smart phones, and tablet pc’s

  • Ability to learn new applications, systems and requirements.

  • Ability to deal with frustrated clients on occasion.

  • MS Office suite experience, including Outlook and Visio.

     

    JOB REQUIREMENTS

  • Excellent Customer Service, communications skills via phone, email and in person.

  • Be on time and ready to work at the appointed time.

  • Maintain and update documentation of issues, applications and systems as these occur.

  • Maintain regular, timely contact with customers, ISP’s and vendors in support of customer issues.

  • Become an immediate contributor to the team and our customers.

  • Respect customer and colleague time.

  • Make call backs to customers on schedule.

    o   Track activities accurately within our systems.

    o   Provide and ask for assistance as needed.

    o   Respond promptly to alerts and follow procedures in support of customers.

    • Follow up on issues with third party vendors.

    • Perform other tasks as assigned.

    • Ability to lift 50 lbs.

      SPECIFIC EXPERIENCE

  • Network Wiring a plus   

  • Performed technical support in a business environment for at least 6 months.

    ·      MS Office and operating systems usage and general troubleshooting and support.

    ·      Familiarity with networked equipment such as printers, switches, WAP’s, firewalls, routers and the like.

    ·      Call center experience a plus.

    ·      Medical office support, EHR/EMR application experience a big plus.

    APPLICATION PROCESS
    Email interest letter to: HR@realtime-it.com