IT SERVICE COORDINATOR

APPLICATION PROCESS

Email Word/pdf format cover letter and resume to: HR@realtime-it.com
Please include verifiable professional and personal references.


it service coordinator

FULL-TIME

POSTED: 6/27/2019

The IT Service Coordinator is responsible for managing schedules and tasks of Service Desk employees in conjunction with the Team 1 and Team 2 leads. They are also responsible for resolving client issues, providing technical support, quoting and ensuring that the Company’s positive image and reputation for excellent service remains intact.

Core job functions:

  • TICKET COORDINATION

    • Assign, track, review, close

    • Work with Team Leads on proper and quick escalations

    • Right person, Right knowledge

  • FIELD SERVICES COORDINATION

    • Track and assign onsite visits based on efficiency and need

    • Make sure techs are on time and where they are supposed to be  

    • Redeploy/reroute as necessary

    Skills: 

  • Excellent customer service skills, in person and over the phone.

  • Some familiarity or training with some or all of the following: 

  • Current and recent Windows Desktop and Server operating systems.

  •  Local and network printing.

  •  Local area networks.

  • Some experience with MAC OS, smart phones, and tablet pc’s

  • Ability to learn new applications, systems and requirements.

  • Ability to deal with frustrated clients on occasion.

  • MS Office suite experience, including Outlook and Visio.

     

    Job Requirements:

  •  Excellent Customer Service, communications skills via phone, email and in person.

  • Be on time and ready to work at the appointed time.

  • Maintain and update documentation of issues, applications and systems as these occur.

  • Become an immediate contributor to the team and our customers.

  • Respect customer and colleague time.

  • Track activities accurately within our systems.

  • Detail-oriented.

  • Ability to ensure that policy and procedures are being followed across the Service Desk.

     

    Specific experience

    ·      Performed technical support in a business environment for at least 6 months.

    ·      MS Office and operating systems usage and general troubleshooting and support.

    ·      Familiarity with networked equipment such as printers, switches, WAP’s, firewalls, routers and the like.

    ·      Call center experience a plus.

     

COMPANY CULTURE

We believe that you should enjoy work and like your coworkers. We make every opportunity to break-bread together, Chick-Fil-A Fridays and Family outings. We work hard but play harder! If you fit the description we’re looking for, then you’ll find a place that you can embrace your personality and thrive in an environment that understands work/life balance. We understand that people that enjoy their workplace produce greater results.

Realtime is the premier Managed Services Provider in the Southeastern US. We provide Information Technology Management, Service Desk Support, Strategic Direction, Audit and Compliance support--under contract and on a consultative basis for SMB’s anywhere in the country, but our focus is primarily Southern Alabama and the Panhandle of Florida. RealTime has customers operating in twelve states.

Candidate must pass background, credit check and drug screen. Valid driver’s license required and proof of auto insurance will be required.

HOW DO WE HIRE GREAT PEOPLE?

We believe in matching the right people for the right role. Once you’ve applied for a position, we will review your resume and application.  As part of our selection, onboarding and development process, we use tools to help us better match candidates with our roles.

If we see a match with your skills, we will reach out to you to schedule time to talk so that we can learn more about you and you can learn about us. Only those candidates selected for further consideration will be contacted directly. We will request that you take a personality profile test; this simple test helps us to select the right candidate. We believe in investing in our employees and that starts from the very beginning. 

Candidate must pass background, credit checks and drug tests; possess and maintain a valid driver’s license and provide proof of insurance upon request.

APPLICATION PROCESS

Email Word/pdf format cover letter and resume to: HR@realtime-it.com
Please include verifiable professional and personal references.