Network Management/Administration

Realtime Help Desk

Realtime Help Desk provides the expert support end users demand. Users can create tickets and monitor the status of their problem resolution through our simple-to-use Web-based interface. The Realtime Help Desk solution includes software that enables our certified engineers to remotely view and resolve problems at the desktop level. This avoids desk side support, which means that resolution time and costs are reduced. 

Realtime Help Desk supports basic desktop applications, Windows 2000/XP/Vista operating systems, desktop network connectivity, and printing.

Realtime Help Desk also includes:

• A central point to process all computer and network related problems
• Remote control support to client PCs for troubleshooting/training
• Trouble ticketing as well as management reporting and trend analysis
• Support during extended business hours
• Routing of business applications (BA) to in-house staff or application technical support
• Tracking of all problems from submittal to completion