Network Monitoring / Reporting

Realtime Critical Node Monitoring

Realtime Critical Node Monitoring ensures that your company’s business critical systems have the highest availability and reliability. In the event of any interruption, error message or failure, Realtime IT Support Center immediately logs an incident ticket for a critical node failure, notifies your designated representative via a combination of phone, e-mail, or page messages, and initiates troubleshooting and repair steps.  These troubleshooting steps include reporting incidents to and coordinating with your internet provider or telecommunications company to facilitate the restoration of WAN and internet service. 

With the addition of other managed services, remote remediation efforts can immediately be initiated, decreasing the overall possibility of costly downtime.  Monthly reporting for WAN devices enhances your overall confidence in the management expertise and efforts of Realtime IT Support Center.

Realtime Critical Node Monitoring services are available for the following network-attached devices:

• Routers
• Switches
• Managed Hubs
• Firewalls
• Network printers
• Critical workstations