Frequently Asked Questions
Realtime Responses
Q: How will Realtime IT Support Center help my business?
A: Realtime can provide complete network management and business solutions. Your business can be connected to state of the art tools and capabilities through the use of the Internet. Financially, IT expenses will be reduced and time-management will be relieved. Your company focus will change to growing the business -- not maintaining information systems.
Q: How exactly does Realtime IT Support Center provide support?
A: Realtime customizes service to each location on a best-case basis. Other sites are monitored and maintained using a secure VPN (Virtual Private Network) connection over the Internet. This allows 24/7 Realtime support.
Q: Is Realtime IT Support Center available for my area?
A: With the use of the internet, geographic boundaries do not limit Realtime's service area. From our Operations Center we can service clients from virtually any point on the globe. However, Realtime strives to be a long-term strategic partner. This often means site visits to ensure the right IT services are being provided to grow your business. Our availability in your geographical location will be dependent on the specific services your business requires.
Q: Can Realtime provide feedback for the number help desk calls from a client's site(s)?
A: Realtime IT Support Center uses a full range of tracking tools to create reports designed specifically for each client. Clients are provided access to Realtime's extranet site for on-demand information and reports exclusive to your company. In addition, custom reports can be generated if needed by the client. The inclusive reporting technology tools Realtime employs allows customers to clearly measure performance and cost savings.
Q: My current computers are not new. Will I be able to retain them in production?
A: Realtime performs a complete equipment inventory during the initial on-site assessment. If your current computers can provide a stable environment, no changes are needed. If your current equipment does not provide a stable, reliable computing environment, Realtime's resources and experience can help determine the resale value of your equipment.
Q: Do you charge extra for customers that need additional services?
A: The cost of Realtime IT Support Center's service is flexible and adaptable without draining company resources. Realtime tailors service to a fixed monthly fee. The fee is based on the type of service and functionality requested by the customer. Please contact Realtime IT Support Center for more detailed pricing.
Q: If I choose to use Realtime IT Support Center's services, what happens next?
A:Realtime IT Support Center may perform an assessment of your IT production environment in order to accurately develop the support proposal. Once the proposal has been developed, offered, and accepted, service contracts are completed. Realtime then schedules and performs our support implementation in order to provide support of the services for which you have contracted.
Q: What is a site assessment survey, and what does it involve?
A: After selecting Realtime, the first step is to complete a questionnaire designed for Realtime to get an idea of your computing environment. An on-site assessment is next to precisely determine your company's individual computing requirements. After the assessment Realtime will propose a suitable solution to meet your business needs.
Q: Who coordinates software installations and upgrades for the services components Realtime offers?
A: Realtime's team of IT professionals will coordinate with you to specify the appropriate upgrades and updates and schedule dates/times that best suit your growing business.
Q: How do I contact Realtime IT Support Center?
A:Realtime IT Support Center has a complete contact information section on this web site. |
